Exceptional persuasion prowess, superhuman negotiation skills, and a risk-taking ability that can put Spiderman to shame —that’s what our BD team is about!
Let’s get ‘em targets!
Travel Ninja Executive
Job Title/Description
As a Travel Ninja, you will manage all customer concerns & bookings to drive them to their full potential. We are
looking for someone with an in-depth understanding of the term "customer care & conversions".
Key Responsibilities :
Provide quality customer service and problem resolution to customer queries over the phone, email and chat
platforms
Drive bookings by developing proposals that address the clients’ needs. Use a variety of styles to persuade
or negotiate these needs, concerns and objectives.
Meet customer requirements through first-contact resolution
Clarify customer doubts; probe for and confirm understanding of requirements or issues
Listen attentively to customer needs and concerns; demonstrate empathy
Confirm customer understanding of the solution and provide additional customer education as needed
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Skills & Qualifications :
A Bachelor’s degree in any stream
The desired skills are persuasion, prospecting, public speaking, team management, writing, closing skills,
motivation for sales, identification of customer needs and challenges
Working Hours:
Rotational Shifts (10 hour shift per day between 8:00am to midnight, 5 day work week) and weekly holidays
