Travel Ninja Team Lead Jobs - Guesthouser
Business Development
Exceptional persuasion prowess, superhuman negotiation skills, and a risk-taking ability that can put Spiderman to shame —that’s what our BD team is about! Let’s get ‘em targets!
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Travel Ninja Team Lead
Job Title/Description
As a Travel Ninja Manager, you will manage all customer concerns & bookings to drive them to their full potential. We are looking for someone with an in-depth understanding of the term "customer care & conversions".
Key Responsibilities :
  • Manage and drive a team of travel ninja executives to achieve their daily targets
  • Provide quality customer service and problem resolution to customer queries over the phone, email and chat platforms
  • Drive bookings using planned approaches and pitches
  • Meet customer requirements through first-contact resolution
  • Clarify customer doubts; probe for and confirm understanding of requirements or issues
  • Work with the team to develop proposals that address clients' needs. Use a variety of styles to persuade or negotiate these needs, concerns and objectives
  • Listen attentively to customer needs and concerns; demonstrate empathy
  • Confirm customer understanding of the solution and provide additional customer education as needed
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Skills & Qualifications :
  • A Bachelor’s degree in any stream
  • The desired skills are persuasion, prospecting, public speaking, team management, writing, closing skills, motivation for sales, identification of customer needs and challenges
Working Hours:
Rotational Shifts (10 hour shift per day between 8:00am to midnight, 5 day work week) and weekly holidays
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