Exceptional persuasion prowess, superhuman negotiation skills, and a risk-taking ability that can put Spiderman to shame —that’s what our BD team is about!
Let’s get ‘em targets!
Travel Ninja Team Lead
Job Title/Description
As a Travel Ninja Manager, you will manage all customer concerns & bookings to drive them to their full potential.
We are looking for someone with an in-depth understanding of the term "customer care & conversions".
Key Responsibilities :
Manage and drive a team of travel ninja executives to achieve their daily targets
Provide quality customer service and problem resolution to customer queries over the phone, email and chat
platforms
Drive bookings using planned approaches and pitches
Meet customer requirements through first-contact resolution
Clarify customer doubts; probe for and confirm understanding of requirements or issues
Work with the team to develop proposals that address clients' needs. Use a variety of styles to persuade or
negotiate these needs, concerns and objectives
Listen attentively to customer needs and concerns; demonstrate empathy
Confirm customer understanding of the solution and provide additional customer education as needed
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Skills & Qualifications :
A Bachelor’s degree in any stream
The desired skills are persuasion, prospecting, public speaking, team management, writing, closing skills,
motivation for sales, identification of customer needs and challenges
Working Hours:
Rotational Shifts (10 hour shift per day between 8:00am to midnight, 5 day work week) and weekly holidays
